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Returns

Please reach out to us at Info@goodmeows.com in regards to any return inquires. Below is a reference of our return policy, but we prefer working with our customers one-on-one to create a resolution that will satisfy your needs.

 

Order Never Arrived

 

Contact sales@goodmeows.com at any time for a status update on your shipment. Tracking information will be sent to you as soon as it becomes available. Usually within 5 days after the order has been placed.

Please allow 35 days for the product to arrive before determining if an order will not arrive. Many of our goods are made to order and take up to 10 days to process before shipping. If this time frame has passed, please follow the below steps for the quickest response:

First check your shipping confirmation and check that the correct address is listed. If the address was provided to us incorrectly, Good Meows will resend the order after the customer pays for shipping charges. Please include your order number and correct address in an email to: sales@goodmeows.com

If the shipping address was correct, please contact us at info@goodmeows.com noting your order number. We will do everything that we can to correct the issue to your satisfaction.

 

Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase is marked as received by the USPS, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@goodmeows.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)


We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@goodmeows.com


Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping


For information on how to return your product, please contact info@goodmeows.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.